Anything Under The Sun

Call center... a boom and a pancake for those looking for job, regardless if you are a well experience applicant or the one who doesn't have job employment records before.

Young professionals nowadays are fascinated to work in any call center and its easy to jump from one company to another. It's the salary and benefits that matters as most people says. A strategic location is also an another factor. To work in call center, specially in night shift or much known as graveyard shift is to drink more cups of coffee just to keep you awake. In most companies, being an agent is choosing a better seat if there's no seat plan.If you are a Customer Care Representative or a Technical Support Representative, you might be the one who avoids seats that always receives negative feedback or complain from customers, these seats that always receives escalation/s to superiors. Funny it maybe but this one really happens.

Another challenge is a defective computer peripherals, headset or even the amplifier being used if there's any. How would you enjoy your work if these things keeps on existing?

Well, you really have to find joy in everything you do... that's the bottom line in enjoying things amidst of challenges and adversities. Try to seek friends... try to befriend your superiors... befriend also the support group especially the IT guys and even the security guards. There are lots of ways to enjoy working in a call center. Start looking things differently. Start being thankful even in a little blessing that comes your way in your as you work. Be the best call center agent or employee you can be... soon or later you will reap your reward.